Pr. 11. september 2020
COOKIESIntroduction When you visit our website, information about you is collected, which is used to customize and improve our content and to increase the value of the ads displayed on the page. If you do not want information to be collected, you should delete your cookies and refrain from further use of the website. Below we have elaborated on what information is collected, their purpose and which third parties have access to it.
Cookies The website uses "cookies", which is a text file that is stored on your computer, mobile etc. similarly for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. Cookies cannot contain malicious code such as virus. It is possible to delete or block cookies. If you delete or block cookies, ads may become less relevant to you and appear more frequently. You may also risk that the website does not work optimally and that there is content that you can not access. The website contains cookies from third parties, which to varying degrees may include:
The information is stored encrypted and transmitted encrypted to and from the company.
PERSONAL DATA POLICY We only collect personal data in cases where this should be relevant to us, and we will only collect personal data if it is relevant to your activity on lubechlivingshop.com. When collecting, processing and using your personal data, we always comply with all relevant legal provisions. We will only store your personal data as long as we are either subject to a legal obligation to do so, or as long as it is relevant to the purpose for which they were collected. Information we collect If you want to buy and receive a product from us, we need to collect certain personal data in order to complete the transaction and to be able to offer you our services. We can obtain information such as name, email address, postal address, delivery address (if it varies from postal address), telephone number and payment information. lubechlivingshop.com collects and processes your personal data when you do the following:
The data controller The data responsible for the collection, processing and use of your personal information on www.lubechlivingshop.com is: Lübech Living ApS Fredrikstadvej 15, 9200 Aalborg SV Tel .: 30 57 45 67.
Basis of treatment and purpose We collect and pass on your general contact information such as name and address in order to deliver the product that you have purchased from us. We will collect your e-mail address in order to send you an order confirmation and a delivery confirmation. When you pay for your product, we collect your name, card data and IP address. The information collected in connection with the payment transaction is used and stored only for payment settlement and fulfillment of the agreement entered into. If you have given us your consent during the registration process or on our website, we will use your e-mail address to send out a newsletter. You can sign up for and unsubscribe from the newsletter at any time. All newsletters also contain a link to unsubscribe. If the processing of personal data is based on your consent, you have the right to revoke the consent at any time. If you do not wish to provide the personal data required to complete a purchase of a product, you will unfortunately not be able to purchase products from us on our website. The personal information is registered with Lübech Living ApS and stored for 5 years, after which information is deleted. Your information (except your e-mail address if you have consented to its processing for the purpose of receiving offers) will be deleted 5 years after you have received your item.
Other recipients of personal information We do not sell your personal data to third parties and we do not transfer your personal data to third countries. If you have ordered delivery, the information about your name, address, telephone number and e-mail address will be handed over to our shipping company, PostNord or GLS for the purpose of delivering your purchases. If you choose to review our website, your name and e-mail address will be transferred to the review page trustpilot.dk We have our webshop and payment system through Scannet A / S, which acts as our data processor. All personal data that you provide on our website will be stored in Scannet's data centers. In addition, we collaborate with a number of other companies that store and process data. Companies process information solely on our behalf and may not use it for their own purposes. We only work with data processors in the EU or in countries that can provide your information with adequate protection. We have entered into data processor agreements with our data processors, which is our guarantee that they comply with applicable rules on the protection of your personal data. Your rights As the registered person, you have a number of rights, which we must ensure fulfillment at all times. You have the right to request us the following: To access and correct / change your personal data To have personal data deleted If you believe that the information is inaccurate, you have the right to have it corrected. In some cases, we have a duty to delete your personal data if you request it. It can e.g. be if your data is no longer necessary for the purpose for which we were to use it. You can also contact us if you believe that your personal data is being processed in violation of the law. In addition, you have the right to object to the processing of your personal data and you have the right to lodge a complaint with a data protection authority. If you no longer wish us to process your personal data, or that we limit the processing of your personal data, you can also send us a request to this effect to our e-mail address info@lubechliving.dk. The following sales and delivery conditions apply to all deliveries from lubechlivingshop.com. Documentation and guidance Delivery time and transport Delivery of goods from Oohhliving.dk is considered to have taken place when the consumer has received the goods. The shipment of goods is done with GLS. Delivery time is 1-3 business days. In Denmark, shipping costs the following: GLS costs DKK 39. Countries within Europe The shipping price is basically DKK 99, and outside Europe DKK 199 - However, it can vary depending on the country, size of order and choice of shipping company. Right of complaint When you shop with us as a consumer, the rules of the Purchase Act apply to purchases of goods. This means that you have a right to make a complaint for 24 months. Contact us before you send the item. If your complaint is justified, it means that you can either have the item repaired, exchanged, the money back or a reduction in the price, depending on the specific situation. The risk for goods purchased by lubechlivingshop.com passes to you as a consumer at the time of delivery. Complaints and any errors or defects in delivery from lubechlivingshop.com must be invoked within a reasonable time after you have discovered the error. If you complain within two months after the error is discovered, the complaint will always be timely. It is your duty to state and, on request, show how the error or defect manifests itself. If you discover an error, you must quickly contact lubechlivingshop.com. As a rule, you can only complain about errors that appear no later than two years after you have received the item. For items with a limited shelf life, your right of appeal is limited by the shelf life period that lubechlivingshop.com has offered you. If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can refund your shipping costs. The item is sent to Lübech Living ApS Fredrikstadvej 15 9200 Aalborg SV Denmark We only accept packages that are sent directly to the address. When you return the item, please enclose a detailed description of the problem, and we also refer to using our enclosed return slip, which is included in the package.
Right of appeal If you as a consumer want to complain about your purchase, you must contact customer service on tel. +45 98 10 16 17 or send an email to info@lubechliving.dk If you do not agree with our decision on the complaint, you can contact the Danish Competition and Consumer Authority, Center for Complaint Resolution, House of Appeals, Toldboden 2, 8800 Viborg. You can also find contact information at www.forbrug.dk. You can also contact the Common European Complaints Portal, ODR, at http://ec.europa.eu/odr if you reside in an EU country other than Denmark.
Price and payment You can order your goods online and pay with Visa / Dankort, MasterCard. All prices in Oohhliving.dk - on the web address https://lubechliving.com - are incl. VAT. We do not charge card fees. The amount will only be deducted from your card when the item is shipped.
Right of withdrawal Oohhliving.dk provides a 14-day right of withdrawal, valid from the day you receive your goods. The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in the same purchase, but they are delivered individually, the deadline runs from the day you receive the last item. The deadline means that you have 14 days from receipt to notify us that you will regret your purchase. You can send an email to info@lubechliving.dk You can not cancel the purchase by refusing to receive the item without notifying us at the same time. Undoing part of the purchase If you have purchased several items from us, you have the option of sending one or more items back, even if they were purchased in one order. Please note that you will not be reimbursed for shipping costs if you regret part of your purchase.
Return Once you have notified us that you will regret your purchase, you have 30 days to send the item back to us. You must pay for the package to be returned, and you are responsible if damage occurs during transport.
The condition of the item when you send it back If the item has lost value and it is because you have used it in a different way than what was necessary to determine the item's nature, properties and the way it works, you can only get part of the purchase amount back. The amount you can get back depends on the commercial value of the item, and in some cases it may mean that you can only get the shipping costs back.
We recommend that you return the item in the original packaging. If the original packaging is missing, it may lead to a decrease in the value of the item. Refund of the purchase amount If you regret your purchase, you will get your money back. If the item is impaired, we will deduct the amount you are liable for. We will refund all payments received from you, except for the shipping costs for having the package delivered to you or for using a return label. We must return the package no later than 14 days from the day we received your message that you want to cancel the agreement. We return the money with the same means of payment that you used at the time of purchase. We may withhold payment until we have received the item and processed it. However, this requires that the return slip is filled in the package or other information in the package from you.
The item is sent to: Lübech Living ApS Fredrikstadvej 15, 9200 Aalborg SV Denmark We only accept packages that are sent directly to the address. You can also cancel the purchase by handing it in in person at the above address.
Sales to countries outside Denmark Lübech Living is not responsible for any. duties or other charges that may be imposed on an item purchased and shipped from Lübech Living. This duty or charge must be borne by the customer / recipient. Legal name of the company: Lübech Living ApS Company nickname: Lübech Living Company form: Anpartsselskab - ApS CVR number: 30574567 Establishment year: 2007 Address: Fredrikstadvej 15, 9200 Aalborg SV Phone number: 98101617 Phone hours: Every day 7.00-23.00 Official e-mail address: info@lubechliving.dk Official web address: www.oohhliving.dk
The trading conditions were last updated on 19.08.2020
- Team Lübech Living
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